Refund Policy
Return & Refund Policy
Effective Date: July 15, 2025
Brand: Thread Craft
Website: www.threadcraft.co.in
Contact Email: threadcraftcoin@gmail.com
At Thread Craft, we want you to love what you wear. If you’re not satisfied with your order, we offer a simple return and refund process — within the conditions mentioned below.
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1. Return Window – 3 Days
You may request a return within 3 days of receiving your order.
To qualify:
• The product must be unused, unwashed, and in its original condition and packaging
• All tags and labels must be intact
• A valid order ID or proof of purchase is required
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2. No Returns on COD Orders
⚠️ Important:
We do not accept returns or issue refunds for Cash on Delivery (COD) orders.
To be eligible for returns, please choose prepaid payment methods at checkout.
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3. What Can Be Returned
✅ Returns are accepted if:
• The product doesn’t fit or meet your expectations
• You received a wrong item or defective piece
• The item is returned within 3 days of delivery and meets the condition criteria
❌ Returns will not be accepted if:
• The product is worn, washed, damaged, or altered
• Return request is made after 3 days
• Original packaging or tags are missing
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4. How to Request a Return
1. Email us at threadcraftcoin@gmail.com within 3 days of delivery
2. Mention your order ID, reason for return, and attach photos (if defective/wrong item)
3. Our team will respond within 48 hours with the next steps
4. Return shipping must be arranged by the customer (unless the product is defective or incorrect)
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5. Refunds
If your return is approved after inspection:
• Refund will be processed to your original payment method (via Razorpay)
• Refunds take 5–7 business days after approval
• Shipping charges are non-refundable, unless the return is due to an error on our side
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6. Damaged or Wrong Product?
If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery with:
• Your order number
• Photos of the product and packaging
We’ll arrange a replacement or a full refund at no extra cost.
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7. No Exchanges
We currently do not offer direct exchanges. If you’d like a different size or style, please return your original order and place a new one.
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Questions?
📧 Email us at threadcraftcoin@gmail.com
📍 Based in Noida, Uttar Pradesh, India